Shipments

Information about my shipment

The delivery time will vary depending on the destination of the shipment and the time your order is placed. The cost will also depend on the amount of your order and the place to which it is sent, in some cases you will have no shipping costs!

You can check all shipping times and costs below:

  • Zone 1: Spain and Portugal

    Delivery time: 2-3 working days
    Shipping cost: €5.95 | Free shipping for orders over €29

  • Zone 2: Germany, France, Netherlands, Belgium and Luxemburg

    Delivery time: 4-7 working days
    Shipping cost: €7.95 | Free shipping for orders over €70

  • Zone 3: Austria, Czech republic, Slovenia, Slovakia, Denmark, Hungary and Poland

    Delivery time: 4-7 working days
    Shipping cost: €9.95 | Free shipping for orders over €100

  • Zone 4: Croatia, Estonia, Latvia, Lithuania, Sweden, Bulgaria, Romania and Greece

    Delivery time: 4-7 working days
    Shipping cost: €15.95 | Free shipping for orders over €150

Excluded from home delivery:

  • Spain: Canary Islands, Ceuta and Melilla
  • Portugal: Madeira and Azores Islands
  • France: Córcega
  • All countries not mentioned in the table

*The delivery times will be considered effective when the customer receives by email or SMS the notification that the package has been sent.

*In periods of promotions and sales, the delivery time may be increased by up to 7 additional working days.

It's very easy, check in the order history section of your customer account to see if your order has been shipped. Once you have confirmed this information you will be able to track your order here, with your order number (#OUT******)
Have you checked that it has been sent? You can check it in the order history section of your customer account. If it has been sent, you can check the status of your order using the tracking information.
 

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